The 60 Second Leader by Phil Dourado

Author:Phil Dourado
Language: eng
Format: epub
Publisher: Wiley
Published: 2010-05-11T04:00:00+00:00

2. Everyone is part of the whole The CEO also used a telling piece of language. He would constantly describe the company as a jigsaw puzzle made up of 3,750 pieces, each with a passion for excellence. One missing piece - one person not behaving with a passion for quality - spoils the whole. Yell is the only company to have won the European Quality Award (modelled on the Malcolm Baldrige national quality award in the US) twice.

3. The CEO meets everyone The CEO also had an annual schedule designed to allow him to meet every employee at least once during the year, including holding long Q&A sessions with them. Candid Q&As are a powerful way to include people and make them feel part of the story. Sam Walton, Wal-Mart founder, also used to hold marathon Q&A sessions, but this time with thousands of shareholders in a football stadium especially hired for the occasion. Sam would take questions for SIX HOURS.

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